A.I. Retail Insights, Spoken and On-demand, From Pied Piper

Pied Piper Management Company, LLC, a leader in data-driven retail performance measurement, today unveiled a transformative innovation: artificial intelligence-powered insights delivered directly to clients’ phones—providing concise, actionable guidance to boost omnichannel sales and service.

At the heart of this innovation is the Prospect Satisfaction Index^® (PSI^®), Pied Piper’s proven system for evaluating how effectively retailers engage customers and seize sales opportunities. By combining data science, A.I., and human insights, PSI^® pinpoints high-impact behaviors and measures their consistent application.

A.I.-Generated 90-Second Audio Summaries

Delivered via text message, these concise A.I.-voiced briefings distill critical insights from:

• The latest PSI^® evaluation for a retail location
• Trends across the location’s six most recent evaluations
• Relevant industry benchmarks

Scripted by A.I., each 90-second summary highlights strengths, identifies improvement areas, and offers clear guidance—all accessible on the go.

“Piper Answers™”: Instant, A.I.-Driven Q&A

With Piper Answers™, clients can instantly query their PSI^® data through an interactive A.I. chat, receiving tailored, actionable advice. Ask about:

• Behaviors impacting performance and how to address them
• Comparisons to industry peers or group benchmarks
• Trends, weaknesses, or coaching opportunities

Answers are immediate, personalized, and designed to drive results.

“Pied Piper has always empowered clients to understand and enhance customer interactions,” said Fran O’Hagan, CEO of Pied Piper. “Now, our A.I. tools put that power directly in their hands, anytime, anywhere.”

Proven Expertise, Cutting-Edge Technology

For more than 15 years, Pied Piper has delivered industry-leading performance benchmarking across motor vehicles and other industries. Its Internet Lead Effectiveness^® (ILE^®) and Service Telephone Effectiveness^® (STE^®) measurements are trusted by leading brands to improve real-world customer interactions. With these mobile-first A.I. tools, Pied Piper empowers clients to not only measure performance, but to act on it instantly.

About Pied Piper Management Company, LLC

Based in Monterey, California, Pied Piper blends data science, A.I., and human expertise to deliver actionable insights that elevate omnichannel retail performance.

Learn more or apply ongoing PSI^® measurement and reporting to your own business at www.piedpiperpsi.com.

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